Shipping policy



Shipping Policy

Processing & Shipping Times

Due to high order volume, please allow 3-5 business days for your order to be processed before it ships.

United States: Once your package is scanned by USPS, standard delivery typically takes an additional 1–3 business days.

International Orders: Delivery times vary by destination and customs processing. Estimated shipping times are provided at checkout based on your location.

🌍 Worldwide Shipping

While we proudly ship worldwide, international shipping does not apply to fragrances due to alcohol content and hazardous material laws. Fragrance orders are restricted to the USA only (via ground shipping).

International shipping rates and delivery estimates are calculated at checkout based on your destination.

Please Note:

  • Customers are responsible for any customs duties, import taxes, VAT, or other government-imposed fees that may be charged by their country upon delivery.
  • These charges are determined by your country's customs authority and are not included in your order total or shipping cost.
  • Gisela Cosmetics is unable to reimburse or refund any customs duties, import taxes, VAT, or other government-imposed fees.
  • International delivery times may vary due to customs clearance and your local postal service.
  • By placing an international order, customers acknowledge and accept responsibility for any customs duties, import taxes, VAT, or other government-imposed fees required by their country.
  • If an international order is refused, abandoned, or returned due to unpaid customs duties, import taxes, VAT, or other government-imposed fees, the order is not eligible for a refund.

Shipping & Delivery

Once your order has been scanned and accepted by USPS, responsibility for delivery transfers to the shipping carrier. Gisela Cosmetics is not responsible for shipping delays, routing errors, customs delays, or delivery issues that occur while your package is in transit. For assistance with these issues, please contact USPS or your local postal service.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Incomplete Addresses: If your address is missing important information (such as an apartment, suite, or house number), we will attempt to contact you via email or text. If we do not receive a response within 48 hours, your order will be canceled and refunded, minus a restocking fee of up to 25% to cover packaging and preparation costs.

Returned Packages: If a package is returned to us by USPS due to an incorrect or invalid address, a refund will be issued for the products only, minus the original shipping cost and up to a 25% restocking fee, once the package has been returned to us.

Misdelivered Packages: If a package is delivered to an incorrect address due to customer error, please contact your local post office immediately for assistance.

Lost & Missing Packages

If your package is officially declared lost by USPS while in transit, we will issue a refund for the products only. Shipping charges are non-refundable.

If your tracking information shows "Delivered" but you have not received your package, please contact your local USPS branch to verify the GPS delivery coordinates with your mail carrier before contacting us.