Shipping policy

Processing & Shipping Times

Due to high order volume, please allow 3–5 business days for your order to be processed before it ships.

This does NOT apply to pre-order sales. Shipping dates are always posted for pre-orders next to the Buy Now button on each listing.

 International Shipping

At this time, Gisela Cosmetics ships within the United States only and does not currently ship internationally.

We know many of you have been asking about international shipping — we hear you! 🤍 We truly appreciate all the love and requests from our customers around the world.

We are working toward offering international shipping in the near future, with plans to expand to Canada, the United Kingdom, Australia & New Zealand.

We can't wait to make Gisela Cosmetics available to our international customers. Stay tuned for updates! ✨

Shipping & Delivery

Once your order has been scanned and accepted by USPS, responsibility for delivery transfers to the shipping carrier. Gisela Cosmetics is not responsible for shipping delays, routing errors, or delivery issues that occur while your package is in transit.

For assistance with these issues, please contact USPS or your local postal service.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Incomplete Addresses: If your address is missing important information (such as an apartment, suite, or house number), we will attempt to contact you via email or text. If we do not receive a response within 48 hours, your order will be canceled and refunded, minus a restocking fee of up to 25% to cover packaging and preparation costs.

Returned Packages: If a package is returned to us by USPS due to an incorrect or invalid address, a refund will be issued for the products only, minus the original shipping cost and up to a 25% restocking fee, once the package has been returned to us.

Misdelivered Packages: If a package is delivered to an incorrect address due to customer error, please contact your local post office immediately for assistance.

Lost & Missing Packages

If your package is officially declared lost by USPS while in transit, we will issue a refund for the products only. Shipping charges are non-refundable.

If your tracking information shows "Delivered" but you have not received your package, please contact your local USPS branch to verify the GPS delivery coordinates with your mail carrier before contacting us.