Refund & Return Policy

All Sales Are Final

Due to the sanitary and hygienic nature of our cosmetic products, all sales are final. We do not accept returns, refunds, exchanges, or order cancellations once an order has been placed. Please review your order carefully before completing your purchase.

To ensure the highest standard of quality, every product is carefully hand-inspected before it is packaged and shipped.

Damaged Products

Although we are not responsible for damage that occurs during transit, we want to help resolve any issues.

If your order arrives damaged, please contact us at info@giselacosmetics.com within 48 hours of delivery.

To help us assess the issue, your email must include:

• Clear photos of the damaged product(s)
• A video showing the damage
• Clear photos of the shipping box and all packaging materials

Failure to provide the requested information within the required timeframe may affect our ability to assist with your claim.

European Union (EU) Customers

If your order is shipped to a country within the European Union (EU), you may have certain consumer rights under applicable consumer protection laws, including the right to withdraw from your purchase within 14 days in circumstances where those laws apply.

Please note that, due to hygiene and health protection reasons, opened, unsealed, or used cosmetic products, including lip gloss, are not eligible for return, refund, or exchange where permitted by applicable law.

Nothing in this Refund & Return Policy is intended to limit or exclude any mandatory consumer rights that cannot be waived under the laws of your country.